The Next Big Thing...Intelligent Contact Centers

by Aberdeen Group and NobelBiz

Watch the Recorded Webinar (Below)

Aberdeen Group and NobelBiz (www.nobelbiz.com) hosted a groundbreaking webinar on Feb. 8 which introduced
Aberdeen's research on Intelligent Contact Centers (ICC) - the next big thing in the customer service industry.Webinar speakers.png

Watch the recording to learn:

  • What constitutes an ICC
  • Why you need to transform your contact center into an ICC
  • The power of integrating enterprise and contact center data 
  • 5 essential steps to building your ICC
  • Emerging technologies that help facilitate the creation and execution of ICCs

 

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