Generate Unprecedented Customer Intelligence in your Contact Center 

Combine contact center and enterprise data from ANY source!!

Request your free, no-obligation demo of VitalSigns™ today. 

Contact centers and BPOs today rely largely on call-related data for performance reporting and customer analytics - from call recVitalSigns Snapshot.pngording, WFM, speech analytics, IVR, ACD, and other sources.

What if you could ALSO combine this data with ANY number of enterprise data sources - including ERP, CRM, financial, inventory, product support, etc.?

The insights you could generate would be astounding. For example, you could marry call data with product returns, inventory and product support data to uncover closed sales opportunities which resulted in a downstream product return or dissatisfied support calls. This would give managers VitalSigVitalSigns screen shot1.jpgns insights into the true performance of sales agents. 

Request your free, no-obligation demo of VitalSigns™ today. 

 

Testimonials

"What I love about VitalSigns is that it gives me a centralized snapshot of all the metrics that are specifically important to us. I believe it has helped us focus in real time without losing historical reference to maximize revenue and control costs." 

--CFO, BPO Service Center

 

"The customization is first rate. I can use a variety of reporting formats and data streams to show exactly the information I need at a glance. This makes it incredibly easy to determine where I need to drill down to investigate exactly what is happening, and when it's happening."

--Contact Center Account Manager